News
The ten most recent news posts are shown below:System Maintenance Advisory
Monday 24th August 2009All customers should be aware of an upcoming maintenance event on 10th/11th October 2009. There will be siginificant disruption as we upgrade and install network and server hardware. Please visit http://www.keystroke-status.co.uk/planned_maintenance.php for full details.
New DNS Server Introduced
Sunday 9th August 2009We have now introduced a third DNS server, hosted in the US, to provide customers with a geographically diverse DNS infrastructure. Please feel free to add ns2.keystroke-hosting.co.uk to your domain names, in addition to ns0 and ns1 (if you only have space for two, we now recommend ns0 and ns2). If you have any questions or comments on this change, please contact us.
Server Maintenance
Saturday 25th April 2009Several upgrades have taken place during a scheduled maintenance period. Amongst those services updated were IMAP, POP3, SMTP and webmail. Please report any issues to us as quickly as possible so that we may resolve them.
Email Quota Warnings
Wednesday 5th November 2008We recently identified an issue which was preventing users from receiving warnings about their email quota usage. The problem has now been resolved and users should once again be notified at 75%, 90% and 95% usage.
SMTP Restriction Changes
Saturday 26th July 2008Following an evaluation of our SMTP policies we have made the following changes:
- Google, Hotmail, Yahoo and assorted others will no longer be subject to greylisting
- Filters have been added to block known virus/trojan emails
- Filters have been added to block backscatter from virus/trojan emails (primarily affecting catch-all aliases)
- A selection of persistent spammers have been permenantly blocked
Anti-Spam Solution: Part 3
Thursday 3rd July 2008We have now implemented additional restrictions on incoming email, which we hope will help to further reduce the amount of spam email users receive. Please report any issues that arise as a result of this change.
New Products & Services
Wednesday 25th June 2008We are pleased to announce that our product portfolio has been expanded. We are now able to offer:
- GeoTrust QuickSSL certificates
- Many more TLD choices for domain names
Major Email Upgrade
Sunday 22nd June 2008Our email server has undergone a significant software upgrade. As such there is a possibility of minor disruption. Please report any issues to us as quickly as possible so that we may resolve them.
Webmail Issue Resolved
Thursday 19th June 2008An issue was identified which may have resulted in users not being able to send email via our webmail client. This has now been resolved.
Anti-Spam Solution: Part 2
Monday 16th June 2008We have now implemented stage two of our anti-spam solution - greylisting. We hope this will significantly reduce the amount of spam our users receive, however until the results are proven this should be considered a trial.
Greylisting essentially works by refusing to accept email the first time delivery is attempted. Servers will automatically retry the delivery after a short wait, at which time the message will be accepted and delivered to your inbox. This is effective against spammers as the majority of them do not attempt to retry delivery of failed messages.
Due to the way in which greylisting works, users will find that there is now a delay on most incoming email. We understand this may inconvenience you, but email is not designed to be instantaneous, and the delay will generally be minimal - although the exact time depends on the settings of the sender's email provider. People who frequently email you will eventually become exempt from this filter as they reach a whitelisting threshold. Internal emails (those between users on the same domain) are unaffected.
Please contact us if you have any problems as a result of this new feature.
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